New Poster
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2 Messages
dvr recordings keep disappearing
I have called about my recordings disappearing and reappearing multiple times! It continues to happen. It looks like it's getting worse. Because of the number of complaints that I have been able to see, it is a known issue that xfinity is not addressing. I want the matter resolved and I want to be refunded for services that I paid for and did not receive.
XfinityKassie
Official Employee
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1.7K Messages
3 years ago
@taarin1165 Good morning! Thank you for reaching out to our Community Forums Team for assistance with your DVR services, and bringing your concerns to our attention. I can see how it would be frustrating, when your equipment isn't working as designed. I would be happy to take a closer look at your equipment and changes, and get you in the direction of a resolution. To begin, can you please DM your name, and service address?
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