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Tuesday, February 4th, 2025 8:13 PM

Doorbell ring

You sent me the wrong doorbell ring 

Official Employee

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1.4K Messages

2 days ago

@user_zu44ul, hello! Thank you for creating a post. Is this the video doorbell that you were sent: https://www.xfinity.com/learn/home-security/devices/video-doorbell? That currently the only video doorbell that we offer. This does require a wired doorbell and chime box.

2 Messages

Yes that’s the one I got and it’s not gonna wk so I’ll just have to purchase one from somewhere else. So does that mean yall are gonna remove that from my bill. The other camera do I just return it as well or do I use it?

Official Employee

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1.4K Messages

@user_zu44ul you can return equipment within 30 days of purchasing it. You can do that by taking it to a local Xfinity store, or by going to xfinity.com/returns, so you can print a label.

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