Door sensors require battery replacement in a week!!!

When I attempted to call and discuss the problem, the first CS rep I talked to told me she had to transfer me to the home security department.  The account is under both my girlfriends and my name and the first CS rep was able fo figure that out.  After being transferred to home security that CS rep couldn't find my name on the account and refused to help me, it had to be only my girlfriend.  We'll be terminating the service in the near future.

Thank you for those details, @user_ldo0qc. I am so sorry to hear about this experience, and I'd love to see what our team can do to turn this around for you! Could you please send our team a direct message to continue?

How to send us a direct message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

When I called my account information was checked.  Both myself and Alison [Edited: "Personal Information"] are listed as authorized users of the account.  The CS rep I spoke to at first was able to confirm that.  She had to transfer me to Home Security and the rep there said I wasn't on the account and couldn't talk to me unless Alison was able to get on the line.  Alison was at work so he couldn't help me.  I'm done dealing with this and we'll be terminating the service.  This has supposedly been straightened out on numerous occasions.  We've only had the home security service for 14 years and I've had it with the situation.

I completely understand the frustration, @user_ldo0qc. And I appreciate your willingness to share what you have so far! If you change your mind, our team is always happy to take a look and see what else can be done. Of course, for security purposes, we have to properly authenticate any user(s) reaching out before discussing account details such as service(s), equipment, billing, etc. I'm sorry this has left you feeling this way and wanting to leave. Again, we remain here if you'd like some extra help!