U

Visitor

 • 

2 Messages

Sun, Nov 14, 2021 1:58 PM

Door Sensor

I have changed the battery in my door sensor, green light comes on , touchscreen still saying low battery. 

XfinityAmira

Official Employee

 • 

2.5K Messages

15 d ago

Hello, thanks for reaching out on our Forums page! We are so thankful to have you as a customer and I am sorry to hear you're still receiving the low battery indicator after replacing the batteries in your touchscreen. My team can certainly further assist you with this. 

 

Since it has been a couple of days, to confirm, is the low battery indicator still displaying on your end? 

Visitor

 • 

2 Messages

XfinityAmira

Official Employee

 • 

2.5K Messages

@user_20b46d, this is fantastic news and we're delighted o hear it! Please be sure to reach out for any future issues or concerns, we're here to help. Thanks and we appreciate you being the best part of Xfinity. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here