Visitor
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5 Messages
Door sensor reports incorrectly since camera installed
My back door sensor read correctly when installed. Once the outside camera was installed, it reads closed when open about 2 inches, and open when closed. None of the posted help addresses this
XfinityEva
Official Employee
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1.3K Messages
1 year ago
@user_279dc2 Thank you for visiting Xfinity Community Forums for help with your new sensor. Are you still having issues at this time? If so, are you seeing an error on the app?
Does it appear the sensor has moved (or become loose) from its original installation?
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user_279dc2
Visitor
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5 Messages
11 months ago
still no help nor resolution. My back door sensor still reads wrong. I chatted at length with an Xfinity employee who told me he was sending a new sensor, which never arrived. My security system has NEVER worked correctly since it was installed
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