Greetings, @user_debb2e! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues recovering your deleted camera video, but you have definitely come to the right place for assistance.
Can you tell me a little more about how your videos were being saved? If you have 24/7 Video Recording, your video is automatically saved for up to 7 days on a rolling basis, but if you transferred or downloaded video clips to a mobile device or PC, then you may need to refer to the recovery options for that particular device. You can find more details about available recording options here: https://comca.st/3tDDke0
EG
Expert
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107.2K Messages
3 years ago
The concern is not "Community Center" help related. Thread moved here to the proper help section for assistance.
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XfinityJamesC
Official Employee
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1.7K Messages
3 years ago
Greetings, @user_debb2e! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues recovering your deleted camera video, but you have definitely come to the right place for assistance.
Can you tell me a little more about how your videos were being saved? If you have 24/7 Video Recording, your video is automatically saved for up to 7 days on a rolling basis, but if you transferred or downloaded video clips to a mobile device or PC, then you may need to refer to the recovery options for that particular device. You can find more details about available recording options here: https://comca.st/3tDDke0
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