Visitor

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2 Messages

Sunday, November 16th, 2025 4:18 AM

Damaged wire

While attempting to drill a hole in the wall, the drill accidentally caught the exterior cable causing damage on the wire. Can I please have tech over for a repair. 

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Contributor

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85 Messages

10 hours ago

You can chat with the Xfinity Agent. Just tell the bot that whatever it proposes does not solve the issue and that you need a tech out. There are service charges to send a tech out for issues caused by the end user that Xfinity is not to blame for. 

Visitor

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2 Messages

Ok It works now you just gave me a thought. I had tried it several times without luck because the ai keeps getting stuck on the same loop. Actually, I overthink on my respond to the AI. All I had to do was just say no internet connection and it got me to appointment page....

Thank you,    

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