U

Visitor

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1 Message

Thu, Oct 28, 2021 10:21 AM

Closed

Damaged Camera

I had a camera already installed PRIOR to Comcast coming out to install 2 ADDITIONAL cameras. Comcast technician well sub contractor per Comcast took down the original camera I had up there, then put one of the Comcast cameras in that same spot. Now here is my problem in the midst of taking down my camera without my permission my camera is now damaged. I have been dealing with this since February 2021 it is now October 2021. Yes I have been calling EVERY week  I continue to get the run around and transferred and told someone would call me in 72 hours….. I am furious with Comcast I finally received a letter yesterday 10/27/2021 saying my claim was denied because they put the camera in the exact same location that the other one was in. Well Comcast that’s the first problem IT SHOULD HAVE NEVER BEEN TOUCHED!!!!!!!  Then they go on to say they don’t make repairs to Sheetrock🤔 Sheetrock has nothing to do with it and I’m not sure why this is so hard to process. So because Comcast took down my property without my permission and damaged it they think I’m some how responsible but this I will NOT LET GO…. I will be filing a complaint with the BBB and I will be posting MY experience with Comcast in every single platform I have the opportunity to do so. I never understood why it’s so hard to speak to someone in charge or get help but when your bill is due or unpaid Comcast goes through hoops to contact you about their payment

XfinityDena

Official Employee

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602 Messages

7 m ago

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I am sorry to hear that there was damage to your property. I can tell you have not had the best experience and I assure you I am here to assist you. I would be upset as well. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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