Visitor
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3 Messages
"Comm failure" in window sensor
I tried the following steps after reading them in your trouble shooting section:
- Replaced battery with a new one.
- Remove battery, and put it back after a minute.
The touchscreen still shows "Comm Failure" for 2 sensors in my home.
Could you please help?
user_69143c
Visitor
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3 Messages
2 months ago
Hello,
Could someone please help?
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XfinitySara
Official Employee
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518 Messages
1 month ago
Hello, @user_69143c - Thank you for bringing this Xfinity Home window sensor concern to the community for assistance. I'm sorry to hear about the difficulty you're having, and I would love to see what we can do to help! To start, have you reviewed how to Fix a Comm Failure Alert from your Xfinity Home Sensor in its entirety? You may have already reviewed troubleshooting steps outlined here, but I want to make sure we provide every resource that may help.
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