Visitor
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1 Message
Claimed reward never received
I claimed a free home security camera more than seven weeks ago, but it never arrived. I have contacted Xfinity several times to resolve this. Unfortunately, every representative gives me a different answer, and I am getting the runaround. I need this issue escalated and resolved immediately.
XfinityJoe
Official Employee
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1.3K Messages
1 hour ago
WE would be happy to look into this @user_qiicvq
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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