Mike_AG's profile

Contributor

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85 Messages

Mon, Jan 24, 2022 10:28 PM

Closed

Changing the battery in a window sensor

I have a dead sensor because the battery has gone flat.  It appears I need to remove the sensor from the frame of my window to change the battery.  This is not as easy as it sounds, as if I try to pull or pry it, it tears a hole in my frame (must be really good double sided tape...).  How can I access the sensor to change the battery?

Official Employee

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671 Messages

8 m ago

Hi, @Mike_AG! Thank you for visiting us over our Forums page and for patiently waiting for a response. We appreciate you for spending your time to reach out for help with removing the battery window sensor. We can certainly help as we are the perfect virtual door to knock on for all XFINITY service-related questions or concerns. When trying to pull the sensor from your window does it tear a hole in the frame or does it peel the paint? Here is a great link for more details on what you’ll need to remove the sensor that I have found. Please let me know if this helps.  https://comca.st/3tTI8wr

Mike_AG

Contributor

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85 Messages

8 m ago

Nope none of them appear to be a match.  I need to upload a picture to show what sensor I have.  It tears a hole in my frame.  I found out about this the hard way trying to move another sensor to a new window.

(edited)

Official Employee

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671 Messages

Sounds good. We will be standing by. 

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Mike_AG

Contributor

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85 Messages

8 m ago

Here is a pic of my sensor.  The pictures in the instructions for the 2 that look similar don't match to this.

 

Official Employee

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671 Messages

Thanks for sending that screenshot of your sensors. I have the same ones mounted in the same way actually. To remove the sensors, here is what you will need. 

 

  • Small flathead screwdriver
  • Small Phillips-head screwdriver
  • Replacement batteries
  • Two-sided tape (for certain Wireless Keypads and Sensors)

 

I actually had the same issue when I had to remove my sensor to replace the battery due to the strong double sided sticky tape. After replacing the battery, I simply used some touch up paint to cover where the paint peeled. Make sense?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Mike_AG

Contributor

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85 Messages

I don't think you heard me.  It tore a hole in my frame, not just the paint. And just how did you remove the sensor?  Surely there's a way to do it without damaging the frame.  The pictures in the link do NOT match what I have - at least the 2 that look similar, but when you go to look at the pic to see if it's the right one, they do NOT match up

XfinityLinda

Official Employee

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438 Messages

Actually, the picture you provided looks like the ones here: https://comca.st/3nV0w4c. They have pictures and videos provided. Please let us know how it goes. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Mike_AG

Contributor

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85 Messages

Yes that looks much closer than the other 2.  I will try this and see if I can get the cover off without removing the sensor from the frame.

Official Employee

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3.3K Messages

Great! We will be here on standby, so let us know how it goes. :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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