Contributor
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112 Messages
Changing the battery in a window sensor
I have a dead sensor because the battery has gone flat. It appears I need to remove the sensor from the frame of my window to change the battery. This is not as easy as it sounds, as if I try to pull or pry it, it tears a hole in my frame (must be really good double sided tape...). How can I access the sensor to change the battery?
XfinityGabriel
Official Employee
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2.4K Messages
3 years ago
Hi, @Mike_AG! Thank you for visiting us over our Forums page and for patiently waiting for a response. We appreciate you for spending your time to reach out for help with removing the battery window sensor. We can certainly help as we are the perfect virtual door to knock on for all XFINITY service-related questions or concerns. When trying to pull the sensor from your window does it tear a hole in the frame or does it peel the paint? Here is a great link for more details on what you’ll need to remove the sensor that I have found. Please let me know if this helps. https://comca.st/3tTI8wr
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Mike_AG
Contributor
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112 Messages
3 years ago
Nope none of them appear to be a match. I need to upload a picture to show what sensor I have. It tears a hole in my frame. I found out about this the hard way trying to move another sensor to a new window.
(edited)
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Mike_AG
Contributor
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112 Messages
3 years ago
Here is a pic of my sensor. The pictures in the instructions for the 2 that look similar don't match to this.
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