Change the internet box

user_9vp9c6 - It's important to us that you have a great connection on every device, in every room of your home, and we appreciate the opportunity to help. To better understand what's happening and ensure you're getting the most out of your Xfinity Internet service, I'd like to ask a few questions. Is the issue affecting just one device in that room, or are multiple devices experiencing the same problem? Also, have any new devices recently been added to your home network?