CentraLite 4256050-ZAHC

Your re-pair instructions worked like a charm. Thnx! (Having this controllable socket in the home app “add device” menu might be recommended for future reference.) 

Now for my second question - we have two xfinity cameras that also came with the home security system. One connected fine. The other has never, not ever, connected to wifi. One of your technicians even came out to connect it and had a rather hard time getting it to connect. It would stay connected for a few minutes and permanently disconnect. He was rather frustrated after a couple hours of trying various procedures with no change in results. I set that camera aside until he got back to me with what to do or when he came out to try again. Haven’t  heard from him or seen him again since, though. Maybe he’s busy and forgot. This was about a year ago. 

But a couple weeks ago the other camera started randomly disconnecting from wifi for a couple hours and then reconnecting all by itself for a few minutes. And then disconnecting again starting the cycle over again. 

We haven’t moved it and there is plenty of wifi signal at its inside location. We have full wifi coverage throughout the house. The camera is one interior wall away from the router.

When the camera is connected the blue light and two red dot lights are on, and the power adapter light is solid white. When the camera disconnects the camera light is flashing yellow (maybe it is orange - hard to tell). The power adapter is also flashing yellow. 

I have tried the reconnect instructions using the home app many times to no avail.

Not sure if this is relevant but our router (Nighthawk XR1000) has dynamic band and channel allocation capability. Could automatic channel changes at the router be causing this issue?  Has not been a problem during the previous year though. We did update the router’s firmware a month or so ago.

Oh, I read in instructions that the power adapter had to be the one that came with the camera. Does this mean the exact s/n item or just the correct model of camera is required? I ask in case exact s/n required maybe the power adapters need to be switched with the two cameras. 

TCBra -

So glad to hear that the re-pairing worked!  There are a set of "Core" Zigbee devices that we sell and support (like Centralite lighting controllers) which must be configured through the Touchscreen.  "Works with Xfinity Home" devices which can be purchased through other retail channels (like Leviton lighting controllers) are configurable through the app.  I agree though that we could make it a little easier to find the pairing instructions for Centralite devices  and will pass that feedback along to the designers of our Xfinity app - which is where we are now working to build and include new Xfinity Home features.

Sorry to hear that you're also having some camera troubles!  For our newer camera models, the xCam and the xCam2, you would want to use the adapter that came with the camera, as they pair with each other... and the adapter is where the WiFi signal is broadcast from.  A quick tip - you may wish to see if the adapter itself is near other electronic equipment that could potentially be interfering with its ability to receive a good WiFi signal.  Also, plugging the adapter directly into the wall outlet (or a higher-quality surge protector) can sometimes help to avoid power fluctuations from interfering.

While we don't support 3rd party routers, I did do some quick searching online and found other folks with the XR1000 seeing some similar issues.  Temporarily disabling the SmartConnect feature (to see if that might be the cause) or giving the problematic devices a Reserved IP address look to be good suggestions... but I would point you to Netgear for additional support there.

If you do want us to come by to troubleshoot should you suspect the cameras themselves are part of the problem, just contact us and we can have another tech swing by to see what we might be able to do to help!