Contributor
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77 Messages
Can't sign into Xfinity Home
I have been having this problem all year. I have the Xfinity Home app on my Android phone. I don't use this app. that often -- mainly when going on vacations. After I am logged in for a couple weeks, it disconnects and I can't log in again. I go to log in, and after I press the "Sign In" button, it just goes back to the sign-in screen again. It doesn't say my password is wrong - just won't let me sign in.
I'm sure my email and password are correct, because I can log out from Comcast on my PC, and log in using that email and password and it works just fine. And I am logged into the Xfinity app. on my smart phone -- that works fine as well.
If I want to log in, I found out that I have to go on my PC and change my Xfinity password, and then I can log in with the new password, until it disconnects in a few weeks. But when I do that, I have to change the log in password for all the devices I connect to my Comcast account with. The only thing I haven't tried to correct the problem is to uninstall the app. and reinstall it again. So I need to use the keypad in my house to arm and disarm the alarm when Xfinity Home is not working. Please help. This is annoying.




XfinityAldrik
Official Employee
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2.3K Messages
2 hours ago
Thank you for reaching out to us @littlepeaks! I really appreciate the details you’ve shared! Do you have any extensions on your device’s browser that block cache and/or cookies?
For troubleshooting purposes, could you please:
You may need repeat these steps on your device's default web browser (if different). For example, I prefer to use the chrome app on my iPhone, but apps like the Xfinity app still pull up a window in Safari when asking me to enter my username information.
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