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user_38beef
1st Topic

Visitor

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2 Messages

Friday, October 7th, 2022 2:04 AM

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Can’t set up my indoor cam

Can’t set up indoor cam, but it says connected to internet? Unplugged, reset, restarted and deleted and installed app, deleted from my group and forget device. Done everything i can think of to do. What now?

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3 years ago

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Accepted Solution

XfinityEmilyB

Official Employee

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2K Messages

3 years ago

Welcome to our community forum, @user_38beef! Thank you for reaching out so we can help with your indoor camera. What happens when you try to set it up? Are you getting an error message in the app? 

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user_38beef

Visitor

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2 Messages

@XfinityEmilyB​  after I worked on it for several hrs and called support and they did what they could but still it wasn’t fixed, i went to bed and it worked the following morning. I’m so glad it’s working again, because where i live i use it for security facing outside. Without it i do get scared. Ty for your help and support. 

3 years ago

0

CCJimmy

Problem Solver

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492 Messages

I'm super happy to hear that you were able to get it working on your end. We would like to stick with you to make sure you don't run into any hiccups. Would it be ok if we checked back in with you at another time to make sure all is well? 

I no longer work for Comcast.

3 years ago

0

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