cvnrj70's profile

Regular Visitor

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5 Messages

Thu, Sep 22, 2022 7:23 PM

cancel my home security

I am a disabled veteran I need a technician who installed the motion detector to remove it as I am physically unable due to my service in the United State Navy

XfinityRay

Official Employee

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823 Messages

6 h ago

Hello, @cvnrj70. Thank you for your service to our country! We appreciate it! We would be happy to help with the motion detector and service. We would want to set up a visit to have the motion detector removed before removing the Xfinity Home service so the right type of Technician comes out. We can stay with you throughout the process to ensure everything is taken care of. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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