Visitor
•
1 Message
Can videos be modified
Someone vandalized my truck. I took a screen recording of the video, and you can clearly see that it has been modified. Can the original video be recovered?
Visitor
•
1 Message
Someone vandalized my truck. I took a screen recording of the video, and you can clearly see that it has been modified. Can the original video be recovered?
XfinityJamesC
Official Employee
•
2.9K Messages
11 hours ago
Greetings, @user_m3czl9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Xfinity Home security system. You have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? You mentioned taking a screen recording of the video. Was this video downloaded from the Xfinity app or the Xfinity Home app, or did you take a screen recording while the video was live? If this was a motion triggered event, you can find more details about how to download the footage on our support site here: https://www.xfinity.com/support/articles/download-24-7-video-recording-clips-mobile-app.
Please note, motion event clips are only saved in the cloud for seven days. If the event occurred more than a week ago, the footage will be unrecoverable, unless it was already downloaded within a week of the incident.
0
0