Amvankirk15's profile

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1 Message

Tue, Feb 2, 2021 12:00 AM

Can I still hear the chimes from the door/window sensors if I cancel home security?

I am currently leasing touchscreen so will have to return when I cancel. Do the chimes on the door/window sensors still go off even without touch screen?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 m ago

No, the sound of the chimes is through the touchscreen.

Official Employee

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393 Messages

2 m ago

CCAndrew is right for most of our customers who lease our Touchscreen. You would need to return the Touchscreen once service is cancelled.

 

I wanted to to note thought - for our newer Xfinity Home customers who own their Touchscreen, chimes would still work after disconnection.

 

If you are unsure if you Lease or Own, check the Xfinity Home section of your billing statement.... customers who Lease will have a note to that effect in this section of the bill.

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