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user_mg307
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Sunday, June 28th, 2026 10:00 PM

Cameras Night Vision

I have 5 cameras, and have the Night Vision toggled off on 3 of them, about 3 or 4 days ago the NV started coming on even though they are turned off. I have tried deleting the cameras and reinstalling them and reset the router and cleared the cache in the app...all with no success

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16 hours ago

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XfinityDilary

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2 days ago

 

user_mg307. I’m sorry you’re dealing with this, and I appreciate all the steps you’ve already taken. Since the issue continues after reinstalling and resetting, it may be related to a recent update. Try toggling Night Vision on and back off to refresh the setting. If it persists, let us know. 

 

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user_mg307

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Yes, I have tried to toggle it on and off several times in each camera did not work. I saw the app update. That is why I cleared the cache on the app. Still did not do any good.

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2 days ago

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XfinityDilary

Official Employee

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3.4K Messages

Thanks for trying that. Let's take a look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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user_mg307

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Issue resolved, My phone did and Android update yesterday, after which I deleted Apps cache and data, uninstalled app and reinstalled. Now it is working fine.

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19 hours ago

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XfinityAngie

Official Employee

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2.7K Messages

 

user_mg307, thanks so much for letting us know what worked. Let us know if you ever need anything. Take care! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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19 hours ago

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Aconlo000

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17 hours ago

I'm having this same issue. I've tried all the steps I can think of - but my camera remains with NV active no matter what I do. Is there an official fix for this? 

Neither my phone or app have a pending update to try and resolve as mentioned in this post. 

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