A

Visitor

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1 Message

Sun, Jan 16, 2022 6:50 PM

Closed

Camera Notifications Twice

Hey everyone, lately our camera security notifications have been notifying us twice and I've updated the camera and internet settings but it still does it. It's not a big deal, only a bit aggravating. Is anyone else experiencing it?

Visitor

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1 Message

8 m ago

I'm experiencing the same thing please let me know if you ever come up with a solution it's a bit annoying 

Official Employee

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854 Messages

@user_f0d76c Thank you for bringing this to our attention. How are you receiving the double notifications? For example text, email, the application, etc. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

I'm having the same issue. Double notifications from the Xfinity app for any camera motion. I have no automations set FYI. On Samsung S21 Ultra

Visitor

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1 Message

Getting double notifications also through app. 

Visitor

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1 Message

@XfinityHeather​ is happening to me too. The app is giving double notifications every time it senses motion. Here's a screen grab.

Official Employee

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494 Messages

Hello @jstoddard thank you for reaching out to us on our community forums and for specifying the application and device having this issue. Could you please send our team a direct message with your full name and full address? I want to take a deeper at this issue.

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

8 m ago

Same here, double notifications for any event.  Both Android and iphone/ipad

(edited)

Official Employee

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671 Messages

Hi, @Scot.bott! Thank you for reaching out to XFINITY. Welcome to our forums page.  We appreciate you for patiently waiting for a response. I am sorry to learn about this experience with those notifications. We can help. While reviewing this concern further, have you tried to reduce motion events and notifications in the Xfinity app by limiting motion detection to a specific area within the camera view as one option to try for a solution?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

7 m ago

I uninstalled and reinstalled the app and that worked for me. I use the app on a Samsung Z Fold 3. 

Visitor

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1 Message

@user_64a579​ This worked for me. It was happening to both the Xfinity Home and regular Xfinity apps and now they are only putting up a single camera motion notification.

donander1

Contributor

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30 Messages

Looks like uninstalling and reinstalling worked for me also. Samsung Galaxy S9+.

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