Visitor
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1 Message
Camera Not Connecting
Hello i recently had a outage in my area that was for maintenance and when the services came back online my camera stopped working. I have reset both the brick and the camera and it is still not working. I use my camera to make sure nothing happens on my property because i live in a area where crime is rising and need that camera to make sure nothing gets broken into or stolen off my porch
XfinityJamesC
Official Employee
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2.3K Messages
2 months ago
Greetings, @Ryandem304! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your camera, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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