U

Visitor

 • 

2 Messages

Thursday, February 10th, 2022 10:51 PM

Closed

Camera light not working

After resetting camera light does not blink therefore keeping me from installing mycamerA

This conversation is no longer open for comments or replies and is no longer visible to community members.

Problem Solver

 • 

493 Messages

3 years ago

Hi, @user_96c256. Thank you for taking the time to reach out to us via our Forums Page. In regard to the issue with your camera. Did you reset the camera by pressing and holding the gray button on the back of the camera for 10 seconds? 

Visitor

 • 

2 Messages

@XfinityLuis​ 

i did.  And it was suggested to reset the power supply to. So now one camera has no light and another has a light but its not blinking like its auppose to

Problem Solver

 • 

908 Messages

@user_96c256

 

We will want to troubleshoot your camera further to resolve this. To work with us privately on this, please send me a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message

 

I look forward to working with you soon!

I no longer work for Comcast.

forum icon

New to the Community?

Start Here