U

Visitor

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1 Message

Wed, Sep 29, 2021 5:48 PM

Closed

Camera keeps detecting person.

I've gotten six "person detected" notifications in the last two days.  When I watch the camera all I can see is my flag in the breeze.  My house sits about 80 get off the road.  You can't see cars but literally for a second on the road.  I can't see any cars when I get these notifications.  Can my camera be mistaking my flag for a person?  

Official Employee

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463 Messages

Hace 8 m

user_1c4eac -

That is quite possible... the People / Pet detection isn't perfect, but it sounds like it might be picking something up and accidentally identifying a person. To help determine if it's the flag, are you able to angle the camera differently, even if temporarily, to see if this helps?

We have a team that works to improve on our artificial intelligence around motion detection... so as time goes on, detection of People, Vehicles, Pets (and more to come!) will get better and better.

XfinityRaul

Official Employee

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621 Messages

Hace 8 m

Hello, @user_1c4eac. I can definitely see how this can raise some concern, especially when there's no one near your home. I would be more than happy to help troubleshoot this issue.

 

In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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