Camera is off-line

I have reset everything, tried to repair, and two of my cameras are not working. It is impossible to get a hold of a live agent

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XfinityDena

Official Employee

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3.7K Messages

5 months ago

I am sorry to hear your cameras are not working @ogden1980 Are they powering on? By repair did you open up the cameras?

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Lkpolo

Problem Solver

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525 Messages

5 months ago

If it’s an indoor outdoor camera there is an easy solution to get it back online. To update camera connection:

1 Do not press reset button on power adapter

2 press button on back of camera for 30 seconds

Wait 4-5 minutes so camera can blink white

3 go to xfinity app

4 go to camera that needs attention and press gear in upper right

5 scroll down and tap on update Wi-Fi connection

6 set up your camera

7 camera takes 30 minutes to be stable

[Edit: "Incorrect phone number"

That crew is very nice and helpful Good luck

(edited)

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user_h71fzm

Visitor

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1 Message

Thank you! This worked!

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4 months ago

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XfinityJon

Official Employee

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634 Messages

Glad to here @Lkpolo information, helped with your issue!

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4 months ago

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user_pwdm71

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1 Message

@Lkpolo xfinity crew [Edited: "Language"] they [Edited: "Language"] it all up trying to put a new tower in

(edited)

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18 days ago

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XfinityEmilyB

Official Employee

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2.4K Messages

user_pwdm71 Thank you for taking time out of your busy day to post on our community forum. My team can help with any questions or concerns you have regarding your Xfinity experience. What can I do to help today?

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16 days ago

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user_jbmomx2

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1 Message

4 months ago

I need to try this because I'm in the same boat but only 1 camera is "offline". Thanks :)

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XfinityThomasA

Official Employee

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2.9K Messages

Hey, user_jbmomx2! Welcome to the Xfinity Forums community! How is everything, and did the steps shared by @Lkpolo help?

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4 months ago

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Devices and Equipment

ogden1980

Camera is off-line

XfinityDena

Lkpolo

user_h71fzm

XfinityJon

user_pwdm71

XfinityEmilyB

user_jbmomx2

XfinityThomasA

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