U

Visitor

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3 Messages

Thursday, December 7th, 2023 9:13 PM

Closed

Camera alerts outside of camera area

Our Xfinity front door camera keeps sending notifications outside of the set ‘Camera Area’ which is turned on and set only for a small area outside out front door.   Notifications are set for ‘People’ and sends notifications when someone is walking across the street 30 feet away. 
How do I fix this?  Thank you!

Official Employee

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973 Messages

11 months ago

Hello, @user_6993a4, thank you for taking the time to reach out using the Xfinity Community Forums page. I can imagine how frustrating having so many notifications would be. We had the same issue with our camera before, but were able to get this issue resolved using the information from the Xfinity website on limiting the motion detection.

Official Employee

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973 Messages

It looks like that like didn't work as intended, but you would visit https://www.xfinity.com/support/articles/camera-area-setting-xfinity-app.

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