Camera 4 settings may not have been updated

I keep getting this message at the bottom of the camera screen when I check my cameras on the security tab of the xfinty app. I have no recollection of ever updating any of my cameras or how I would do it manually . I rebooted camera 4 but i continue to the this message. It’s the X3 indoor camera and we like it a lot. Any help would be appreciated. Thank you

Responses

Oldest First

Selected Oldest First

XfinityGabriel

Official Employee

•

2.7K Messages

21 days ago

Lkpolo, Hi there! Thanks for taking the time to reach out. As someone who depends on my home security cameras to work correctly, I can understand the concern with getting that message notification at the bottom of the camera screen. You've reached the right place. Our team of experts are happy to help over social media. Just to confirm, you are not getting this message on multiple cameras and just camera 4. Does this sound correct? Can you also tell us if you checked to see if you have the latest version of the Xfinity app?

3

0

Lkpolo

Problem Solver

•

527 Messages

Yes the app is on the latest version. I also logged out of the app and logged back in and the issue continues. Camera 4 is the only smaller X3 indoor Xfinity camera we own. Three other cameras are the X2 indoor/outdoor and the video door are all acting fine. I’m hoping that maybe it’s a bug with the current version. I haven’t updated my iPhone 16 to the new iOS version 26 because it is usually full of bugs.

(edited)

Like

Reply

20 days ago

0

XfinityBenjaminM

Official Employee

•

2.5K Messages

Lkpolo We'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

20 days ago

0

Lkpolo

Problem Solver

•

527 Messages

I sent a message and was told it was a violation of terms.

Like

Reply

14 days ago

0

Lkpolo

Problem Solver

•

527 Messages

10 days ago

I’m still getting that same error, camera 4 may not have updated. We had two power failures yesterday and service was degraded before the outage and more afterwards. Fox News is choppy at best every few minutes. I rebooted my gateway yesterday and checked this morning. The Wi-Fi tab said that I’m only getting 40% of plan speed. Restart to fix. I restarted and now the Wi-Fi tab says I’m only getting 88% of plan speed. Now at the devices section, my iPhone 16 and my husband’s iPhone 16 say on Power Boost which looks like that’s the problem. We’re in Wi-Fi at home but no other services are working well. In addition to the choppy video here and there I get a message that video doorbell is offline. It’s hardwired so all I can do is reboot the router and if that doesn’t work I have to shut off breaker 9 and power off everything on that line. Shouldn’t be necessary.

So, NO I cannot accept solution as the problem continues. Clearly there is a node or other problem in my community if the phones can be on Power Boost but all the other services have issues. We had heavy rain recently so maybe a branch on a line causing blinking lights and damaging Xfinity equipment.

5

0

XfinityKassie

Official Employee

•

2.1K Messages

Lkpolo Good morning! We appreciate you reaching out to our Xfinity Forums Team. I can definitely see how this would be a frustrating experience. It's possible the power issue could have caused some bigger issues. I'm happy to take a look, and see what's going on. Can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

8 days ago

0

Lkpolo

Problem Solver

•

527 Messages

I’ve done the direct message thing already and was told I was violating forum rules. I still get this message that camera 4 may not have updated along with the other things I mentioned in the above post. In addition to those issues now every time my husband enters the house from outdoors I receive a text and an email that a new iPhone has connected to our network. If he had just updated his version of iOS I would expect that but he has not done so. He hasn’t changed any settings on his iPhone since he has no clue what settings to change. This is most likely another bug in the Xfinity app. If it wasn’t for the camera views and recordings I wouldn’t use the app.

Like

Reply

6 days ago

0

XfinityEva

Official Employee

•

2.1K Messages

@Lkpolo You may have received the violation of forum guidelines message if you direct messaged before your public post. Since we have an understanding of what is going on and have asked you in to direct message to view the account directly you will not receive that message again.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

6 days ago

0

Lkpolo

Problem Solver

•

527 Messages

I was told to send a message after the original post above. Anyway, I’m still getting this message when I go to the cameras. I changed a setting on my husband’s iPhone to stop the notification of a new iPhone has connected to our network. The camera the message is related to is the X3 indoor camera and I have no idea what to do about it. The camera is less than a year old.

Like

Reply

6 days ago

0

XfinityEmilyB

Official Employee

•

2.4K Messages

Lkpolo Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

6 days ago

0

Devices and Equipment

Lkpolo

Camera 4 settings may not have been updated

XfinityGabriel

Lkpolo

XfinityBenjaminM

Lkpolo

Lkpolo

XfinityKassie

Lkpolo

XfinityEva

Lkpolo

XfinityEmilyB

New to the Community?