1 Message

Wed, Dec 29, 2021 4:33 PM


broken window sensor

I need a new window sensor assembly.  I got a low battery warning, and changed the battery, but one of the tiny plastic projections on the base broke off, and now I get a "tampered" message.  I have tried multiple batteries and even a sensor from another window, and it won't work.  I need a new one.  Why is this so hard?  I have spent at least two hours trying to penetrate your "support" system.  Please advise.

Official Employee


1.2K Messages

9 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry for this frustration and would love to further assist you. I know how important it is for your home security system to be functioning. Please send us a direct message to "Xfinity Support" with your full name and address to get started.


To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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