U

Visitor

 • 

1 Message

Wed, Dec 29, 2021 4:33 PM

Closed

broken window sensor

I need a new window sensor assembly.  I got a low battery warning, and changed the battery, but one of the tiny plastic projections on the base broke off, and now I get a "tampered" message.  I have tried multiple batteries and even a sensor from another window, and it won't work.  I need a new one.  Why is this so hard?  I have spent at least two hours trying to penetrate your "support" system.  Please advise.

Official Employee

 • 

1.2K Messages

9 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry for this frustration and would love to further assist you. I know how important it is for your home security system to be functioning. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

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