1 Message

Sat, Nov 27, 2021 12:59 PM


Broken touchscreen

Hi. How do I get my broken security touchscreen replaced?

Official Employee


409 Messages

10 m ago

Hello there, and thank you for reaching out to us through our Forums! I understand your touchscreen has been damaged, and you would like to have it replaced. Rest assured; you're with the pros, and our Digital Care Team of experts are here to help, every step of the way!


Before we begin, can you please send me a private message, including your full name, and your full address? You can do so by clicking on the chat icon, in the top right hand corner of your screen. Once you click on that icon, you should be able to search "Xfinity Support", which should give you the ability to send that private message. Thank you in advance, and I look forward to speaking with you!

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