17 Messages
Blink camera not working overnight only
Hello, all of a sudden my blank camera is not working overnight. It works fantastically during the day, but not overnight. I'm wondering if my Wi-Fi is suddenly going to sleep overnight and if so how I can fix it.
XfinityKassie
Official Employee
•
1.2K Messages
6 months ago
@user_k84ja7Good afternoon! We appreciate you reaching out to our Community Forums Team for assistance with your cameras. I can see how your cameras not working would be a concern. I would be happy to assist you in getting some answers. Usually, there is a system update overnight where your modem would reboot, but it should come back up within about 5 minutes. Are you experiencing multiple drops and long period of downtime?
2
0
XfinityKassie
Official Employee
•
1.2K Messages
6 months ago
@user_k84ja7 Gotcha! That is a bit more of an extended period than you would normally see with a system update. Before we get started, are there any troubleshooting steps you have already tried on your end? Repeating the same steps can be frustrating.
12
0
user_k84ja7
17 Messages
6 months ago
I've reset the blink modem several times. Recently, our television started going to screensaver after 4 or 5 hours as well. I'm wondering if this is related and somehow it's going to sleep at night
0
0