Good evening @user_1h6v2q, we can assist with replacing your touchscreen. May I start with asking what is happening with your current touchscreen? Have you tried troubleshooting any issues you are currently experiencing?
Infinity System control shows black blank screen. I have two system controls, one downstairs and one upstairs. Downstairs is blank and upstairs working but it's smaller screen. The downstairs is blank. Do they have a battery?
Greetings, @user_an8ajb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your security system. You have definitely come to the right place for assistance.
All of our Xfinity Home devices contain batteries, except for our cameras, so the system can remain functional in the event of a power failure. The built-in battery for the touch screen is not meant to be replaceable, but the power adapter can be replaced if you are not getting power to the touch screen.
If you have a TCA-203 (older unit, black housing, larger screen), you can find all the details for replacing the power adapter here: https://www.xfinity.com/support/articles/install-power-adapter-tca203
If you have a TCA-300 (newer unit, white housing, smaller screen), you would need to refer to these instructions: https://www.xfinity.com/support/articles/install-power-adapter
There was an older model from about 10-12 years ago with a replaceable nickel cadmium battery (I used to have one), but I don't think those are compatible with our equipment any longer. I haven't seen one in a long, long time.
Regardless, if you have a non-functioning touch screen, we can always look into having it replaced. Please let us know if that was something you'd be interested in. We are here for your support.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlyssaA
Official Employee
•
2.4K Messages
19 days ago
Good evening @user_1h6v2q, we can assist with replacing your touchscreen. May I start with asking what is happening with your current touchscreen? Have you tried troubleshooting any issues you are currently experiencing?
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