Hi, @chch. Thank you for posting your question for the community to review. We can replace the battery free of charge if you are having issues within 30 days of your install. Are you within this timeframe? If so, we can defeintly help research this further. You can then purchase a battery if it's been a while since your install as they will go out over time. This link has great details about each sensor, the batteries needed, and installation https://comca.st/3m8NU7C. Let me know if you have any questions.
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Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
1 m ago
Sometimes if it's a recent install.
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ComcastVianney
Official Employee
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148 Messages
1 m ago
Hi, @chch. Thank you for posting your question for the community to review. We can replace the battery free of charge if you are having issues within 30 days of your install. Are you within this timeframe? If so, we can defeintly help research this further. You can then purchase a battery if it's been a while since your install as they will go out over time. This link has great details about each sensor, the batteries needed, and installation https://comca.st/3m8NU7C. Let me know if you have any questions.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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