Bad motion sensor

My motion sensor is constantly causing a false alarm. It detects motion every 10-30 minutes even though there is none. I don’t have any pets and the curtain on the window is nailed down. Recently I noticed my motion sensor sensitivity is over 200% and it changes on its on from time to time but always over 100%.
Could this be the problem? And if so, how do I change the sensitivity?

Responses

XfinityThomasC

Official Employee

•

1.8K Messages

1 year ago

Hello, @user_77f44b You may want to check

areas in front of fans, air conditioners, heating vents for light, and movable objects.
Make sure windows and doors are tightly closed.

Also, have you received a low-battery alert and need to replace the batteries by chance? You could also try resetting the motion sensor following these instructions https://www.xfinity.com/support/articles/reset-xhs1-ty-motion-sensor with these models. Let us know if the sensitivity issue is resolved.

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user_77f44b

Bad motion sensor

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