Friday, September 8th, 2023 2:30 PM

Bad motion sensor

My motion sensor is constantly causing a false alarm. It detects motion every 10-30 minutes even though there is none. I don’t have any pets and the curtain on the window is nailed down. Recently I noticed my motion sensor sensitivity is over 200% and it changes on its on from time to time but always over 100%. 
Could this be the problem? And if so, how do I change the sensitivity? 

Official Employee


1.1K Messages

21 days ago

Hello, @user_77f44b You may want to check 

  • areas in front of fans, air conditioners, heating vents for light, and movable objects.
  • Make sure windows and doors are tightly closed.

Also, have you received a low-battery alert and need to replace the batteries by chance? You could also try resetting the motion sensor following these instructions https://www.xfinity.com/support/articles/reset-xhs1-ty-motion-sensor with these models. Let us know if the sensitivity issue is resolved. 


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