Friday, October 6th, 2023 5:50 PM

Back door security sensor

Hello, I had a rep come out in 9/30 and did an install for home security and internet. 

The sensor on the back door fell off after about an hour of the install. He tech gave me his number but has yet to respond. I’ve just been bypassing the door but I need it fixed 

Official Employee


737 Messages

2 months ago

Hello @user_tkgi33

Thank you for reaching out! Apologies for the delay in support on this. Did the tech touch base back with you yet? Typically, the sensors are held by a 3M tape rated weight capacity of 4 pounds per inch. I had to swap my strips before, I am in Arizona and the sun does a number on adhesive strips out here. 

1 Message

@XfinityThomasB​ can you point to where I can get a new sercomm XHS2-SE door/window sensor.  

much thanks


Official Employee


242 Messages

Thanks for reaching out to us here! You can find Xfinity window and door sensors at the following link https://www.xfinity.com/learn/home-security/devices/door-window-sensor. 

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