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WLP-Colorado
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24 Messages

Tue, Dec 1, 2020 3:00 PM

Any way to overcome the 4-camera limit for 24/7 Recording?

I bought and was gladly sold SIX cameras for my system. 

Then found out, after the fact, that you only support 4 cameras for 24/7 recording.

This left me with 2 expensive cameras that I cannot use as intended.

 

Any way to get around this limit?

I have 1GB fiber, so my connection is not an issue.

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Official Employee

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406 Messages

6 m ago

WLP-Colorado -

 

I'm sorry that wasn't made clear; Xfinity Home supports adding a maximum of 6 cameras, and 24/7 Recording is currently limited to 4.  Additional FAQ's are posted here.

 

You can toggle which cameras are recording at a given time, but cannot exceed 4 at once.

 

One thing that might be helpful (although I know it is not the solution you're looking for) - all 6 cameras support real-time notifications.  For the two cameras that aren't recording, you can turn these notifications on (and possibly even just limit those notifications to when People are detected), which could then alert you to check live video.

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