Hello @user_924038 I am sorry to hear that your alarm keypad isn't working. We want you to feel secure in your home at all times. You have come to the right place for help. Before we get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
EG
Expert
•
95.9K Messages
7 m ago
The concern is not "Xfi App" help related. Thread moved here to the proper help section for assistance.
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XfinityRobertA
Official Employee
•
296 Messages
7 m ago
Hello @user_924038 I am sorry to hear that your alarm keypad isn't working. We want you to feel secure in your home at all times. You have come to the right place for help. Before we get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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