Visitor
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1 Message
Alarm going off
Alarms going off due to door sensors and the door are closed and we’re never opened ?
Visitor
•
1 Message
Alarms going off due to door sensors and the door are closed and we’re never opened ?
XfinityPaula
Official Employee
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991 Messages
1 year ago
Hello @user_e1d7a4 thanks for reaching out to us for the trouble the sensor is having. I've worked on an experience like this before, and it was a simple fix with replacing the battery. Are you able to replace the battery and see if that helps out? Is this a new sensor for your home or was it recently moved to this door?
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