Hi, @user_873a8e. Thank you for reaching out to us via our Forums page. It would be my pleasure to look into this for you. Could you please send our team a direct message with your full name and full address so that we can assist you further?
To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary • Click the "Peer to peer chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
XfinityLuis
Official Employee
•
491 Messages
9 m ago
Hi, @user_873a8e. Thank you for reaching out to us via our Forums page. It would be my pleasure to look into this for you. Could you please send our team a direct message with your full name and full address so that we can assist you further?
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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