Visitor

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1 Message

Monday, July 27th, 2026 3:09 PM

2if three cameras are not working!

Driveway camera has blue light but picture is frozen and refresh doesn’t work.

back door camera is not working period!

How about getting these fixed since I am paying monthly for them please?

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Official Employee

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2.8K Messages

6 hours ago

 

user_23jwl2, thank you for reaching out to Xfinity Support. I am sorry to hear you're having issues with your cameras. You have come to the right place. We need to run through some troubleshooting with you, so 

send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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