Visitor
•
3 Messages
24/7 recording frustration
Somehow my 24/7 recording, along with my home security services are no longer on my account. I've been on the phone with xfinity customer service for an hour and a half (transferred 7 times) and no one can tell me exactly what the reason for the disconnect was or how to get services readded. I've been told it was a "system generated disconnect", then was told that the cause was from a "home security system outage". I've been given the run around and am literally at my wits end.
XfinitySean
Official Employee
•
314 Messages
19 days ago
Hey there user_21wvyc, thanks for reaching out through our community forums! Sorry to hear that your home security service got shut off somehow. You've come to the right place for help, and our team would be more than happy to look over your account to see what happened! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look together.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
0
0