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user_e19d39
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6 Messages

Thursday, December 11th, 2025 12:44 AM

Zero respect or loyalty for longtime customers

I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with the stream app. Another lie. I’m so sick of being gaslit by this company. 25 year loyalty means nothing to them. 

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2 hours ago

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XfinityBenny

Official Employee

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1.2K Messages

1 day ago

@user_e19d39 Thanks for adding a post. Xfinity Internet customers get access to a Free TV section in the Xfinity Stream app. https://www.xfinity.com/hub/free-tv-movies/free-tv-week. I'll post the details below so you can access it and enjoy the available content there:

How to Access Free TV with Xfinity Internet:
  1. Xfinity Stream App: Sign in with your Xfinity credentials on your phone, tablet, web browser, or supported devices (Fire TV, Chromecast) to watch free live channels and On Demand content.
  2. "Free This Week": Look for this section to find limited-time free movies and shows.

 

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user_e19d39

Visitor

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6 Messages

The issue is I want the free local channels in my area and Xfinity wants to charge me $30 to access free local channels. I have the stream app but it won’t allow me to access free local channels 

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17 hours ago

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user_e19d39

Visitor

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6 Messages

@XfinityBenny​ again, these are Free local channels and Xfinity is blocking my ability to use an antenna to access free local channels. I keep being told it costs $30 for free LOCAL channels 

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17 hours ago

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XfinityDena

Official Employee

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3.9K Messages

Do you have an antenna installed at your home to get those free channels? To get the cable channels on Xfinity you would need to have cable as a service even for channels that may be free on antenna. @user_e19d39 did you want to add cable services to the account? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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17 hours ago

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user_e19d39

Visitor

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6 Messages

3 hours ago

Yes I have an antenna installed at my home and the Xfinity tech is blocking my ability to access my antenna to get FREE LOCAL CHANNELS. Nobody can explain why Xfinity has access to my private antenna and why I am being upsold to access free LOCAL CHANNELS 

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user_25uexw

Contributor

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23 Messages

3 hours ago

You should check out this thread:
https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701

Been with them since it was Covington Cable.... ridiculous.

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