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OpeFj
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1st Reply

4 Messages

Monday, November 13th, 2023 1:14 PM

Closed

Zero Internet connectivity

Ever since I upgraded my gateway, I've had so much trouble with the internet. Right now, it's no longer connected. The chat isn't helping and I can't reach a live agent. I Need help plsssssssssssss

Question

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Updated 

2 years ago

42

2

0

XfinityKei

Official Employee

 • 

1.6K Messages

2 years ago

@OpeFj  I'm sorry to hear you're having an issue with your connection and reaching chat support! You've come to the right place for help. I have a link form our amazing help and support site at https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting/ Have you had the opportunity t try the troubleshooting steps in this link? 

2

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OpeFj

4 Messages

The link isn't helping me. It's stressing me at this point. I've done all required and it got worse.

2 years ago

0

XfinityKei

Official Employee

 • 

1.6K Messages

@OpeFj Thanks for letting us know you have performed the above steps. I can understand your stress when you’ve tried multiple things and your connection is still down. 

Are you seeing any errors messages?

Can you see your network to connect to?

Is your modem online?

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

OpeFj

4 Messages

2 years ago

I appreciate the responses so far. Xfinity Ambassador TAM has been on the phone with me to resolve the issue. He has patiently worked through the issue. He will also follow up to confirm its all working good. Thank you TAM, I appreciate your assistance and kindness

2

0

XfinityKei

Official Employee

 • 

1.6K Messages

@OpeFj This is wonderful news! We are glad to know you are able to reach Tam via phone to troubleshoot your connection issues. Our team can also follow up as well. Is it ok for us to reach out later this afternoon to check in with you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityMartyR

Official Employee

 • 

2.3K Messages

@OpeFj Just checking in to see how everything is working for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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