Zero Customer Service Lead by Terrible Management

Was switching internet from ATT due to bad internet connection that could not be resolved,  otherwise would have never looked for another service. Ordered internet service online with an agent (even though they would not honor posted special)  First red flag. Everything was okay and scheduled the install. Technician (sub contractor) showed up at the house and seemed irritated to even have to work. Then the Technician said he could not connect the service because the main port did not have service and his company didn't like them to leave tickets open because they get graded on that. Technician wanted me to reschedule (which made zero sense because the next tech would have the same issue).  I gained more frustrated with the tech and asked him to leave my property. I started an online chat with Xfinity and then escalated to a manager,  which called me back. The manager was apologizing and said he would have a tech out the next day and complete the install. This did not happen so I started another chat online and all they would do was just confirm the next appointment that was another week out. (This lasted over 30 minutes or so). I then called to cancel the service that i have never received. The employee on the phone seemed taken back and was very informative and made sure that I was sent over to the service department to verify that the tap would be fixed so that the technician completing the upcoming appointment was able to do so. Tech line was not that helpful but said they took all notes need and the tap would be ready. While all this was going on I received a text message asking me to rate my experience. I received a call back from Xfinity and the employee had the nerve to ask me to rate them with a 9 and the skip why so that they could prioritize an appointment for me on the next day. I asked why would I rate them a 9 with all the issues and the employee tried to make me think that it was not for the ratings,  it was so the could prioritize my appointment. I replied to the text with a 0 and the employee told me that since I responded with 0, they would not be able to help me and said, good bye. If Xfinity truly wants to get accurate metrics,  quit pushing your employees to trick and lie to gain falsified metrics. Care about the customer and do what is right. Do that, and the metrics will come.