You've Reached Your Limits for Outage Claims????

Fall 2023 until about a week ago, constant "outages", confirmed on Comcast/Xfinity, cable & internet.

So disrupting, but I DO understand. (especially I am late night/early morning).

What I do NOT understand is when I am told that I "reached my limit" to refund for the amount of time of lack of service.

If Comcast/Xfinity are Not PROVIDING the service, (Outages) why should I pay? It is a refund for SERVICES NOT PROVIDED.

Now the husband would like me to choose a new provider for Internet/Cable AND all of our phones. My choice.

Whatever. I believed in Comcast. Not so much anymore. At all.

This bites.

Responses

XfinityChristy

Official Employee

•

2K Messages

11 months ago

user_k7tr6s Hello and thank you for reaching out via our Xfinity Community Forums. I would not want to pay for a service that I could not use and would like to take a look at your account history and see how I can help. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

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user_k7tr6s

You've Reached Your Limits for Outage Claims????

XfinityChristy

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