Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Hi there, @user_441e5a Thank you so much for taking the time out of your day. I'm truly sorry for the inconvience you are experiencing trying to add a payment method to your account. I understand how frustrating this is, which I cannot apologize enough for. Can I ask how are you trying to add your payment method? Are you trying to add your payment method on the My Account App, or are you trying to add the payment method on the site. If so are you experiencing the same issue while trying to add your payment method on the My Account App and on the website?

So I think you are a bot which greps comments on here to formulate a generic response which I think is illegal.  Not sure why I am even responding, except to say that I clearly stated in my post that I have tried those things.  Also, to inform others that this is not a good source to get help.  I was really hoping that my advice would be passed along and not pushed aside because I have been a software engineer for 25 years and I know how this stuff works.  If a real human could just look into what I have said, the company should have no problem fixing it. Presently, it just seems they don't care enough to.  It is pretty stupid to make it hard for people to pay. 

Thank you, @user_441e5a I appreciate your patience. I can assure you we are not bots on this forum, were live customer service agents, I understand how frustrating this experience is for you which I do apologize for. That error message will reset after 24-48 hrs.as long as you only attempted one time when received that message otherwise in worst case scenario you may have to wait till you next billing cycle.

Furthermore, I not only feel sorry for customers who encounter this issue, I feel sorry for the customer service representative who have to deal with it as they are not given the tools they need to do their jobs.  I imagine the turnover in that department is astronomical.  People inherently want to do a good job until they start resting on their laurels.  So I went further to see who is in charge of customer service.

Tom Karinshak

Shame on you.

Bot, "That error message will reset after 24-48 hrs.as long as you only attempted one time when received that message otherwise in worst case scenario you may have to wait till you next billing cycle."  I have seen this exact same message on other threads here.  Duh!!!  So outside of the one try circumstance...what is the solution? Of course I tried more than once and I do not wish to wait until the next billing cycle as I am a very proactive person.  This is all happening because some creep tried to steal my identity and I have been dealing with this for days since I was alerted.  I have had no trouble WHATSOEVER changing my payment method on every other account for which I had autopay set up, except this one.  It is adding insult to injury.

Bill Connors, President, Xfinity

Shame on you also.  Have you provided your representatives a solution on this?  If not, PROVIDE ONE OR GO BE A BIG MAC ENGINEER OR FROSTY ANALYST. You are either too lazy or don't know how to resolve this.  Everything is either true or false.

This is not okay. Wow. I tried to save the "This is not okay." message and I literally got this message..."It must have at least 20 characters."  Who is setting these datatype size limits and why?  OMG. [Edited: "Language"] Xfinity system is so broken.  So broken.

This lends itself to why, after Hurricane Ian, my service kept going in then out for hours at a time while I was trying to work.  I understand if you had to disconnect stuff after reconnecting to fix stuff upstream, but I depend on internet service for my livelihood, so a notice would have been in order.  It took a week and a half to be stable.  Thank goodness my employer was understanding.  But Comcast Xfinity failed big time.  All I needed was a notice so I could have made other arrangements and I didn't get that.  I chose to take the high road at the time and not complain, even about how my bill should have been prorated for the times I was without service.  But since Comcast Xfinity chooses the low road on pretty much everything.  I want my money back for that.

I am really very tired of this.  So much effort has been exerted  to make excuses and side step the situation.  I liken this to the people who committed fraud on my bank account which made this CHANGE OF PAYMENT METHOD necessary in the first place.  What I think of them...just get a job.  It's like the people who stand on a street corner all day holding a sign that says,  "Give me money, will work for food.?" And I think, they can literally get a legit job standing on the corner holding a sign that says "We buy gold here"  or whatever with a guaranteed paycheck.  They are standing on a corner holding a sign anyway.   It seems like so much of a hassle to do the wrong thing.  Wouldn't it be easier to just do the right thing and fix it?  I am not the only one to make this complaint.  If you tasked one competent developer to go and look into what I had mentioned is likely the problem, it would have been fixed by now.  Do you realize you are paying so much more to pay customer support representatives than it would be to make a simple code change?  Here is what I think of the self-acclaimed executives who have the ultimate authority, and I would say who are very disingenuous,  but I think it is more of the Peter Principle at play here.  Look it up.