Aegon's profile

New Poster

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1 Message

Fri, Oct 9, 2020 7:00 AM

You've exceeded the number of attempts to add a new payment instrument. We are unable to process you

I didn't realize I had a different billing address for the new card I was trying to add. Now I'm unable to add a new card to pay bill. How can I fix this??? 

Responses

ComcastMartin

Official Employee

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2.4K Messages

7 m ago

Hey there, @Aegon

We can help take a look into your account and get the info you need in regards to adding a payment. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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6 Messages

14 d ago

@Aegon 

Hello Aegon.  Did you get this issue resolved?  I'm experiencing the same issue.  The bots are all useless and multiple calls to Xfinity over two weeks talking to various front line agents, billing specialists and privacy specialists have failed to solve the issue as well.  Using the xfinity website and the Xfinity My Account app also don't resolve the issue.  I hope this is resolved for you and you can share with us how to get around the "You've exceeded the number of attempts to add a new payment instrument. We are unable to process your request at this time." error message.  Thanks in advance!

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