New Poster
•
2 Messages
Your Xfinity services are currently disconnected.
I’m a new customer, moving in to my new place today and try to activate my plan, just found that my Xfinity services are currently disconnected. Moreover, when I tried to log into the app, it says “ You signed in successfully, but you must be an Xfinity user to enjoy this service.” Why am I not a Xifinity user? I paid the money and received the equipments! Could anyone help me? Thanks in advance!
Responses
ComcastJoeTru
Official Employee
•
6.7K Messages
6 m ago
Hi zhaoqxu. Thank you for creating a post on our Forum. I can assist with reviewing your transfer of service and assist with getting your service up and running at your new place. To get started, please send me a private message and include your full name and service address so I can assist you.
0
0