zhaoqxu's profile

New Poster


2 Messages

Mon, Dec 21, 2020 8:00 PM

Your Xfinity services are currently disconnected.

I’m a new customer, moving in to my new place today and try to activate my plan, just found that my Xfinity services are currently disconnected. Moreover, when I tried to log into the app, it says “ You signed in successfully, but you must be an Xfinity user to enjoy this service.” Why am I not a Xifinity user? I paid the money and received the equipments! Could anyone help me? Thanks in advance!


Official Employee


6.7K Messages

6 m ago

Hi zhaoqxu. Thank you for creating a post on our Forum. I can assist with reviewing your transfer of service and assist with getting your service up and running at your new place. To get started, please send me a private message and include your full name and service address so I can assist you. 

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