Your Xfinity services are currently disconnected.
New Customer my new account was turned on on 10/19/2020 and activated. Haven't had a problem since. Today 11/3/2020 less than the month i paid for, all of a sudden, my internet stopped working. When I sign in to my account it says, "Your xfinity services are currently disconnected. Your unpaid account balance is $0.00. You can make a payment to bring your account up to date." I tried to make a payment and it says nothing is due. and i cannot enter an amount greater than $0.00. I currently live on a military post.
I am confused why this is happening suddenly with no notice, I have been on hold on the phone for an hour and the chat is no help.