SkylerDamuth's profile

New Poster

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1 Message

Tue, Nov 3, 2020 8:00 AM

Your Xfinity services are currently disconnected.

 

New Customer my new account was turned on on 10/19/2020 and activated. Haven't had a problem since.  Today 11/3/2020 less than the month i paid for, all of a sudden, my internet stopped working. When I sign in to my account it says, "Your xfinity services are currently disconnected. Your unpaid account balance is $0.00. You can make a payment to bring your account up to date." I tried to make a payment and it says nothing is due. and i cannot enter an amount greater than $0.00.  I currently live on a military post. 

I am  confused why this is happening suddenly with no notice,  I have been on hold on the phone for an hour and the chat is no help. 

Responses

New Poster

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4 Messages

6 m ago

I'm having the exact same issue. I'm 100% paid up, and have been a customer for months. Tonight, I get this random message:

 

"Your Xfinity services are currently disconnected.

Your unpaid account balance is $0.00. You can make a payment to bring your account up to date."

ComcastAmira

Official Employee

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2.3K Messages

6 m ago

Hello @SkylerDamuth, thanks for reaching out to us on our Forums page. We appreciate you becoming a customer with us and I am sorry to hear about the complications you're running into, not too long after being set up. We apologize for the delay in responding to you but we definitely want to assist with getting this corrected as soon as possible. If you still need assistance with this or related issues/concerns, please send me a Private Message including your first and last name as it appears on the account.

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

 

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Contributor

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39 Messages

2 m ago

LOL, I set up a 2nd accound on 2/22/2021, set to be active on 2/26/2021.  Picked up equipment that night (2/26/2021), tried to self install on 2/27/2021, nothing would work.  This was a remote location, one that I will only be at every few weeks.  I chat with Tech on 3/1/2021 and he assures me the signal is good and that I can activate my new gateway at the existing location, for the new location with no problem.  I try to do just that today and it does not work.  Same as on 2/27/2021.  App will not accept the scan of code, nor the manual input of code.  I chat with tech.  He says my 2nd account is disconnected.  Billing says the order came through on 2/28/2021, disconnected on 3/1/2021.  Hello Comcast?   Anyone Listening?   I so wish we had other cable providers to chose from.  At least for TV we can do Dish or Direct, but for cable you have whoever is local or FiOs if that is available. 

 

For being a long term "valued" customer, it just means your rate will continually go up until you quit.  Then you can do a new activation for the wonderfully low teaser rates.  What a true scam.

Again

Expert

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25.5K Messages

2 m ago


@EaglesRidge wrote:

LOL, I set up a 2nd accound on 2/22/2021, set to be active on 2/26/2021.  Picked up equipment that night (2/26/2021), tried to self install on 2/27/2021, nothing would work.  This was a remote location, one that I will only be at every few weeks.  I chat with Tech on 3/1/2021 and he assures me the signal is good and that I can activate my new gateway at the existing location, for the new location with no problem.  I try to do just that today and it does not work.  Same as on 2/27/2021.  App will not accept the scan of code, nor the manual input of code.  I chat with tech.  He says my 2nd account is disconnected.  Billing says the order came through on 2/28/2021, disconnected on 3/1/2021.  Hello Comcast?   Anyone Listening?   I so wish we had other cable providers to chose from.  At least for TV we can do Dish or Direct, but for cable you have whoever is local or FiOs if that is available. 

 

For being a long term "valued" customer, it just means your rate will continually go up until you quit.  Then you can do a new activation for the wonderfully low teaser rates.  What a true scam.


Is this second location new to you? like an apartment you just leased or home that you just bought?  If so, chances are the previous tenant has an outstanding bill that needs to be paid.  An account is tied not only to a person but to an address as well.  If this is the case, and you need to ask about it, you'll need to prove that you're the new resident and don't have any connection with the past resident; that can be either by showing your lease/mortgage and/or utility bill in your name and a photo ID.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

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66 Messages

2 m ago

I appreciate you taking time out of your day to reach out to us about activating service at the new home, @EaglesRidge! Staying connected is more important these days with people working and going to school from home so I want to make sure you can start enjoying your service as soon as possible! Please send me a Private Message with your name and address so I can access the account and take a look at what's going on. 

 

To send a private message, click my name " ComcastEmilyS", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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