Visitor
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1 Message
Your Xfinity Mobile order is on hold until your internet service is activated.
I signed up for Internet service and tried to order two phones at the same time. I was billed for both phones, and the first seems to have been shipped. For the second phone, I received an email stating "Your Xfinity Mobile order is on hold until your internet service is activated. ". My internet service was activated today, but I see no way to complete the order.
XfinityJamesC
Official Employee
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2.7K Messages
2 hours ago
Greetings, @user_jjflex! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your pending order. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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