Visitor
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3 Messages
"Your Xfinity Internet service is not active" when I try to access the hotspots
Every time it won’t let me login even though I am an active subscriber. I have tried calling and get looped through and ultimately ignored by the automated customer service
XfinitySeth
Official Employee
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237 Messages
10 hours ago
Thanks for reaching out user_gtkoq7! Our Xfinity Mobile hotspots are easily my favorite benefit that comes with the internet service just in part to how clutch they are whenever you need them, so I'm happy to help get your access to them restored 👍
If you see the message "Your Xfinity Internet service is not active" when trying to access Xfinity hotspots, the first thing you would want to do is verify that you're signed into the Xfinity profile that's associated with your active internet services. For example, you can test your login by using the same Xfinity ID and password directly at xfinity.com, and if you're able to see your active services reflected then you should be good.
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user_gtkoq7
Visitor
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3 Messages
9 hours ago
I don’t know if this is associated with the service of my previous address. I just noticed that even though my previous service address is inactive that it has not been removed
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