Your Xfinity Internet service is not active" upon login to a wifi hotspot using
my credentials.
Just as the subject says. When I try to sign in to access an xfinitywifi hotspot, it jumps to a webpage that says "Your Xfinity Internet service is not active." I have an xfinity account that I pay for. How can i fix this so that I can use the hotspot I'm paying for that autorenews every month, like im supposed to be able to? If this issue persists I'll just cancel.
XfinityKei
Official Employee
•
1.4K Messages
1 year ago
@user_vb935z Thanks for reaching out and bringing this to our attention. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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